Frequently Asked Questions
Since Shipping Is Free, When Can I Expect Delivery?
We ship via standard shipping in the USA, which takes about 3-7 business days. Most orders are shipped via Amazon fulfillment, and they use USPS and UPS predominantly.
There’s A Problem With Delivery. What Do I Do?
If you purchased directly from our site, let us know. If you made your purchase directly from Amazon, it depends. Here’s the thing – with Amazon’s 2-day delivery for Prime customers, there is a lot of pressure on the UPS/ USPS to deliver on time. Occasionally we get complaints that Amazon claims orders were delivered when they were actually NOT delivered. If this is you, give it another day. Packages usually make their way to you the next day. If not, contact Amazon directly or let us know.
When Do You Ship?
Orders are shipped on business days, Monday to Friday, excluding federal holidays. Depending on the time of day your order was placed, it may be shipped on the same day. Orders shipped to an APO or FPO military address will be shipped via the USPS and cannot be expedited.
Do You Offer Expedited Shipping?
Standard, free shipping is our default shipping option. However, expedited or express shipping is available. Simply choose that option if you prefer to get your order faster.
What Is Your Policy About Unsuccessful Deliveries?
As a customer, it is your responsibility to provide correct and accurate shipping information. If your package is returned to us due to incorrect shipping information, we will let you know via email. You will be responsible for additional shipping charges.
At Tulamama, we make every attempt to ensure that your packages are delivered in a safe and timely manner. However, we do not take responsibility for packages that might be misdirected, delayed, or lost due to an incorrect address.