Frequently Asked Questions
Since Shipping Is Free, When Can I Expect Delivery?
There’s A Problem With Delivery. What Do I Do?
When Do You Ship?
Do You Offer Expedited Shipping?
What Is Your Policy About Unsuccessful Deliveries?
As a customer, it is your responsibility to provide correct and accurate shipping information. If your package is returned to us due to incorrect shipping information, we will let you know via email. You will be responsible for additional shipping charges.
At Tulamama, we make every attempt to ensure that your packages are delivered in a safe and timely manner. However, we do not take responsibility for packages that might be misdirected, delayed, or lost due to an incorrect address.
What Is Your Return Policy
We want happy customers! That being the case, our products go through quality control before it leaves the factory. However, our products are checked by humans, and humans make mistakes sometimes. Therefore, we will happily accept defective products.
We offer a 30-day return window from the day of your delivery.
Proof of purchase is required for refunds.